BB Direct Sales info
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05-10-2006, 14:10
Post: #30
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BB Direct Sales info
Ron I have two suggestions that Bluebird management might want to consider.
1. It is extremely important when building a cohesive management team, to have everyone realize and support the same corporate vision. If even one member outwardly supports the vision but covertly attempts to undermine it, thru his/her misunderstanding of that vision, or due to some misunderstanding or past problme, then over time its possible for failure to become the predominent force. There is a way for management to ensure that each and every member understands where all others are coming from and how their individual personalities can influence their ability to support management 100% of the time. This is the Meyers-Briggs Type Indicator. Get a professional to come and run the classes and find out each and every managers personality profile. To put it simply not everyone either receives or gives information in the same way. Some are only able to understand if they hear it verbally, while others have to read it sometimes many times before they understand. Still others must touch and feel it in order to fully understand even simple concepts or in some cases even mull it over in their heads over some longer period of time. This is not to condemn any one particular way but only to recognize the differences. This is very important for there are times during a management meeting when the same person again and again voices the opinion that some certain thing can't succeed. What he/she might in fact be saying is that they haven't fully understood it yet. They are in essence afraid to support something they dont understand or has a better way of doing it. You want to find out just how good your management team is, Tell them to go off site to a private place for a few days, no family, no phones, no TV, just association with the other members of management. Have them take a big pad of butcher paper and inform every member of management that the top guy (hes the one that will announce it) wants to know the good and bad points of the company, things that may be hurting us in todays market. Divide the paper into negative and positive sides so that each member can voice their opinions. Have the moderator write them down (the CEO isnt there), and make each input without connecting names to it. If you have a good management team that does not feel threatened, they will speak freely about the company (thats what they are getting paid for), the observations will start to haltingly come. Take each and every one seriously and complement the person for being brave enough to voice his/her true feelings. Be ready for some big surprises. Then let the CEO have the pad and review it with the moderator. 2. Top management has to manage by walking around, and give everyone the impression in both words and body language that he/she is comfortable doing it. The CEO must establish early on that he will be walking around and talking to individuals at every level, even the assembly line, the dining room and paint booth. The CEOs first rule should be that he better have every level of management reporting problems and recommendations to him FIRST before he hears about it when he is walking around. Every single day I walked thru every section and sat down with different people to talk. At first they were apprehensive but after a while they just accepted it as the way things were and started to talk to me about everything. Middle managers were a little shakey at first but it wasnt long before everyone understood and upper management felt the pulse of the organization. Members at every level quickly knew that each and every one of them were important to the companies success. Bad performance was not tolerated and good performance was recognized by top management right on the spot. The CEO found out who the top performers were due to his walking around experience and could give a cash award for that performance when he was walking around and right before the workers peers. Thats a tremendous incentive in any company and a strong enforcement that management is serious about producing a superior product . 3. Compile a list of present Bluebird owners that are willing to work with owners of new Bluebirds to help them get up to speed in learning the many systems in their new coaches, so they can gain confidence in it quickly. When a new Bluebird owner picks up his coach he would receive the name of a person near him that is knowledgeable about Bluebirds that he could call or visit for help. For first time owners of a Bluebird the Dash alone can be very intimidating and I have seen owners that have owned their coach for a year that still dont know the function of all of the switches and gauges. Does Bluebird make a DVD to go along with the coach that explains the complete coach including what to do if a slide does not work for instance? 4. Give every new Bluebird owner a list of Bluebird Wanderlodge Forum members by state and area with phone numbers and addresses that they can call if help is needed. Many of us are knowledgeable about where the good repair shops are and can offer assistance in an emergency and know what kind of assistance is needed. To this end we need to get more forum members to sign up now so we can build a larger list. I believe this is a very strong indicator of Brand loyalty and can make a new owner feel very secure that help is very close from people that understand. While Bluebird has one of the best trained individuals with a vast amount of corporate knowledge about Bluebirds in Benny Collier he is often times swamped with calls and cant respond. This could be a second quick response avenue. Tom Warner Vernon Center,NY 1985 PT 40, now under restoration At 07:29 PM 5/10/2006, you wrote: >All: > > Fred not only responded very positively to the suggestions >forwarded to him, but he plans to send more information and >explanations about what is going on with the company and product. > > He sent the following message later in the day: > > >>One thing I should have mentioned, I reviewed the factory direct >plan with several owners council members and Glen King. The Factory >direct decision was not made in a vacuum. The goal is to provide the >best delivery method and service possible. Our new coach buyers >deserve that. Thank you for your help and input, I really appreciate >what you are doing of the company. I will more fully address all the >concerns when time allows.<< > > Let's give him the time to fully inform us. > >R.E. (Ron) Marabito, Dallas, TX 92WB40 > > > > > >SPONSORED LINKS ><http://groups.yahoo.com/gads?t=ms&k=Recr...;vehi\ cles&w2=Recreational+vehicle+financing&w3=Recreational+vehicle+repair&w4=Recreat\ ional+vehicle+rental&w5=Recreational+vehicle+camper&w6=Recreational+vehicle+rate\ &c=6&s=193&.sig=_jXmbh7qWHD7DSskzUir3w>Recreational >vehicles ><http://groups.yahoo.com/gads?t=ms&k=Recr...reati\ onal+vehicles&w2=Recreational+vehicle+financing&w3=Recreational+vehicle+repair&w\ 4=Recreational+vehicle+rental&w5=Recreational+vehicle+camper&w6=Recreational+veh\ icle+rate&c=6&s=193&.sig=f_xgT1AKZsKXD6CT0_3nwg>Recreational >vehicle financing ><http://groups.yahoo.com/gads?t=ms&k=Recr...tiona\ l+vehicles&w2=Recreational+vehicle+financing&w3=Recreational+vehicle+repair&w4=R\ ecreational+vehicle+rental&w5=Recreational+vehicle+camper&w6=Recreational+vehicl\ e+rate&c=6&s=193&.sig=0EDYS_wXU1aorG4893QXpQ>Recreational >vehicle repair ><http://groups.yahoo.com/gads?t=ms&k=Recr...tiona\ l+vehicles&w2=Recreational+vehicle+financing&w3=Recreational+vehicle+repair&w4=R\ ecreational+vehicle+rental&w5=Recreational+vehicle+camper&w6=Recreational+vehicl\ e+rate&c=6&s=193&.sig=LNSmSf785IF1UlbWHRIOLA>Recreational >vehicle rental ><http://groups.yahoo.com/gads?t=ms&k=Recr...tiona\ l+vehicles&w2=Recreational+vehicle+financing&w3=Recreational+vehicle+repair&w4=R\ ecreational+vehicle+rental&w5=Recreational+vehicle+camper&w6=Recreational+vehicl\ e+rate&c=6&s=193&.sig=LoIo4UxSgNx-IyPMRku1lQ>Recreational >vehicle camper ><http://groups.yahoo.com/gads?t=ms&k=Recr...onal+\ vehicles&w2=Recreational+vehicle+financing&w3=Recreational+vehicle+repair&w4=Rec\ reational+vehicle+rental&w5=Recreational+vehicle+camper&w6=Recreational+vehicle+\ rate&c=6&s=193&.sig=N3ia10-EgZXwB7kJhwD4dw>Recreational >vehicle rate > > >---------- >YAHOO! GROUPS LINKS > > * Visit your group > "<http://groups.yahoo.com/group/WanderlodgeForum>WanderlodgeForum" on the web. > * > * To unsubscribe from this group, send an email to: > * > odgeForum-unsubscribe@yahoogroups.com > > * > * Your use of Yahoo! Groups is subject to the > <http://docs.yahoo.com/info/terms/>Yahoo! Terms of Service. > > >---------- |
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Messages In This Thread |
BB Direct Sales info - ronmarabito2002 - 05-09-2006, 01:01
BB Direct Sales info - Tom Warner - 05-09-2006, 02:50
BB Direct Sales info - David Brady - 05-09-2006, 06:29
BB Direct Sales info - George Lowry - 05-09-2006, 07:31
BB Direct Sales info - Tom Warner - 05-09-2006, 09:17
BB Direct Sales info - David Brady - 05-09-2006, 09:53
BB Direct Sales info - Stephen Birtles - 05-09-2006, 10:21
BB Direct Sales info - ronmarabito2002 - 05-09-2006, 11:51
BB Direct Sales info - Tom Warner - 05-09-2006, 11:54
BB Direct Sales info - ronmarabito2002 - 05-09-2006, 12:02
BB Direct Sales info - Wallace Craig - 05-09-2006, 12:32
BB Direct Sales info - Stephen Birtles - 05-09-2006, 12:49
BB Direct Sales info - Scott - 05-09-2006, 12:56
BB Direct Sales info - smquandt - 05-09-2006, 13:08
BB Direct Sales info - Mike Hohnstein - 05-09-2006, 13:34
BB Direct Sales info - Stephen Birtles - 05-09-2006, 13:40
BB Direct Sales info - Stephen Birtles - 05-09-2006, 13:42
BB Direct Sales info - Gregory OConnor - 05-09-2006, 16:56
BB Direct Sales info - ronmarabito2002 - 05-09-2006, 17:00
BB Direct Sales info - George Lowry - 05-09-2006, 17:12
BB Direct Sales info - Tom Warner - 05-09-2006, 17:56
BB Direct Sales info - Blair - 05-10-2006, 01:44
BB Direct Sales info - Gregory OConnor - 05-10-2006, 02:43
BB Direct Sales info - George Lowry - 05-10-2006, 05:00
BB Direct Sales info - erniecarpet@... - 05-10-2006, 07:13
BB Direct Sales info - ronmarabito2002 - 05-10-2006, 10:39
BB Direct Sales info - ronmarabito2002 - 05-10-2006, 10:46
BB Direct Sales info - ronmarabito2002 - 05-10-2006, 10:58
BB Direct Sales info - ronmarabito2002 - 05-10-2006, 11:29
BB Direct Sales info - Tom Warner - 05-10-2006 14:10
BB Direct Sales info - ttikalsky - 05-11-2006, 04:14
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